Live Webcast Technical Tips

Successful Webcast Viewing Tips.
Please check these before submitting webcast issues.

  • If you hear just AUDIO and NOT VIDEO (or extremely blurry video), it is likely due to your internet connection speed not being fast enough. or erratic (satellite links, wireless air-cards, dial-up). We are intentionally giving priority to the AUDIO stream overriding VIDEO performance on slow-link or high-latency internet connections. Your media player also has OPTIONS to determine your internet speed. AUTO should work in most cases, but you may need to tweak this setting depending on your internet connection.
  • Only the newest versions of Windows Internet Explorer and Windows Media Player are tested and monitored with the webcast service. We cannot support nor respond to other internet browser (Netscape, AOL, Firefox, etc.) or other "player" types, versions issues.
  • There may or may not be AUDIO until services actually begin.
  • If you see vertical colored bars it is because the camera in the sound booth has yet to be turned on and because services have probably NOT yet started. These color bars are intentional and to be expected before services begin. There may or may not be audio included.
  • If the webcast picture is upside down or anything crazy like that, please be sure to STOP your Media Player, reload the webpage and re-start the WEBCAST LINK.
  • If you do not hear audio, please be sure your computer speakers are turned ON and/or your audio card is NOT MUTED.
  • We are streaming several quality levels (high, medium, low). If the picture is really blurry it may be because the picture has been resized too large and/or your internet connection speed is on the lower speed side and you are receiving the lower quality feed. There are several options in media player to tweak the quality settings as well. But you may simply be limited by your internet connection.
  • Make sure your firewall will let you view the content.
  • Verify your internet browser window does not have any prompts requiring your approval across the top of the page.

 

FILL OUT THE FEEDBACK FORM
We want to help ensure that the webcast is continually enhanced, please fill out this webform WHEN any problem occurs so that we have the opportunity to track down and resolve it.
Please note that calling the church building does not help us in resolving the problem as these calls are not logged. Please fill out the web form for best results. Thank you so very much.

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